Question 1

How do I cancel and reschedule a lesson?

Accepted Answer

You may cancel and reschedule a class up until 48 hours before your scheduled class.  Missed lessons or lessons that are less than 48 hours away cannot be rescheduled or refunded.

If you need to cancel your class, please contact us through the website by clicking here at least 48 hours before your scheduled class.

Question 2

Where do I find out when my lessons are?

Accepted Answer

You will receive an email reminder 48 hours before your scheduled lesson.
Additionally, you can go to your Member Dashboard to see an overview of your scheduled lessons.

Question 3

What if my teacher does not show up to my lesson?

Accepted Answer

If a teacher needs to cancel a lesson, or they are unable to teach your class, you are entitled to a full refund or a rescheduling of that class.

Question 4

How soon can I start?

Accepted Answer

You may begin as soon as you would like! However, if you are taking your first lesson, please give your teacher adequate time to prepare by contacting them here and by booking at least 4 days in advance.

Question 5

Where do I find a teacher's schedule of availability?

Accepted Answer

You can open any teacher's calendar to see their availability. From there, you can choose lessons to suit your schedule. 
You can book multiple lessons in order to have a repeating schedule at a regular day and time. Or you can schedule for different days and times to accommodate what's most convenient for you.

Question 6

What do I need to have in order to take online lessons?

Accepted Answer

In addition to what would be sensible to bring (make sure you have a piano before you schedule a piano lesson), we also recommend:

A fast and reliable computer (not your smartphone).  Phones are often not fasten enough to guarantee you a quality lesson. The faster your system is, the more reliable your connection will be.
Broadband/high-speed internet: Standard Cable or DSL connections should work just fine. 
Quality Webcam: Your computer or tablet's camera may be good enough, but you can also purchase a webcam to help ensure a better experience.
Quality Microphone: Most computers already have a decent microphone. However, to help ensure a great experience, you can upgrade your microphone.

If you have questions about what you might need, please ask your instructor. Make sure to contact your teacher about the what you'll need before your first lesson. 
Click here to contact your teacher.

Question 7

How can I contact my teacher?

Accepted Answer

If you found a class you like, you can contact the teacher here:

Question 8

Can I take classes from more than one teacher?

Accepted Answer

Yes, you can book classes with as many teachers as you'd like!
Simply log into your account and browse our list of classes to find more subjects and teachers.

Question 9

What is the Refund Policy?

Accepted Answer

If you need to stop taking classes, we will refund any future unused lesson credits within 60 days from the date of purchase, except for upcoming lessons that are within 48 hours of you contacting us.

Simply email us at least 48 hours before your next class to get a refund on any eligible remaining future classes. Please remember that classes scheduled to occur in less than 48 hours are not eligible for refund. Contact us before then to ensure your refund includes all the lessons you will not be taking.

Question 10

I booked a class but changed my mind. What do I do?

Accepted Answer

If you change your mind and do not wish to take your classes we have options for you! Some students choose to donate their unused lesson credits to a current student on AClassForMe.com. 
Or, you can receive a refund for future unused lesson credits, as long as it is within 60 days of your date of purchase, and the classes are not scheduled within 48 hours from time you contact us. Classes scheduled less than 48 hours away cannot be refunded.
Simply submit a request HERE and we'll be happy to assist you.

Question 11

I booked a lesson... now what?

Accepted Answer

Once you've signed up for a class, please check your email for a Welcome email from AClassForMe, which will include a link to set up your online student account.  Your teacher will be notified and may contact you before your lesson. Please make sure you have finished setting up your online account by verifying your email before signing up for lessons.
Before booking, you are welcome to  reach out to your teacher HERE.  We also encourage you to discuss your goals and any other questions you have at this time. Your teacher may be able to customize your lessons based on what you want  to learn, so make sure to let them know what you are hoping to learn.

Question 12

Is there an age restriction for taking lessons?

Accepted Answer

A teacher's age preferences are listed directly on their class' description; some teachers work with both children and adults, while others have a minimum age requirement.

If you have a question about the age requirement for a  specific teacher, please contact them directly by clicking the Message button on profile in the teacher's directory.

Question 13

Can I contact my teacher before our 1st class?

Accepted Answer

Yes! If you've found a class you like, you can contact the teacher in our Teacher Directory. You can ask whatever you need to know before booking. Make sure to get all the details so that your learning experience is optimized.

Please do NOT share:
Personal phone numbers
Email addresses
Physical addresses
Social media handles
Other means of contacting you or the teacher off-site
URLs to other websites

We encourage you to share:
Your goals
Your experience level
Any questions you have about lessons
Your availability or preferred start date
Links from our student support center

Question 14

Why do I need to pay for lessons in advance?

Accepted Answer

Teachers need time to create custom classes for their students. As a result, in order to schedule lessons with your teacher and reserve their time, we require lessons to be paid in advance. 
Please know that even though all lessons must be paid in advance, you are protected by our refund policy - you can get a refund for unused class purchases within the first 60 days of purchase, on any classes that are more than 48 hours away. If you need a refund, just send us a message!

Question 15

What are the student guidelines?

Accepted Answer

We encourage both teachers and students follow the guidelines. These guidelines are in our our Terms and Conditions and are conditional to the use of our Website and Service(s).

As a student, you will be required to:
Pay for all your lessons in advance
Read, understand, and comply with our refund policy
Inform your teacher before signing up for a class if you require any special learning accommodations, to see whether they are able to make the accommodation.
Be on time. It is up to the teacher whether any missed time can be made up. Your teacher cannot be expected to extend your lesson if you are late.
Oversee and manage your billing and account status on A Class For Me 
Manage your scheduling details with your teacher on A Class For Me
Change any of your instructors using the A Class For Me website
Read, understand, and comply with the rescheduling guidelines in the Terms and Conditions.

You can also find the Teacher Guidelines that your teachers are required to follow in the Teacher's FAQ. We strongly encourage that you read the Teacher Guidelines as well!

Question 16

Can a teacher ask me to pay them outside of A Class For Me's website?

Accepted Answer

Please let us know; this should never happen.
A Class For Me takes care of the billing and payments for all lessons through our secure website.  As part of our service, our students are protected  by our refund policy

A teacher should never ask you to pay for lessons outside of A Class For Me. This goes against our Teacher Guidelines. Please do not pay if a teacher requests to be paid directly by you, or anywhere outside of our website, and please let us know right away at EMAIL HERE.

Question 17

What if I think my teacher violated the safety guidelines?

Accepted Answer

We hope this never happens, but if it does, please let us know right away.
The Teacher Guidelines lay out very clearly what teachers may/may not do, and they are a helpful place to look if you are concerned a teacher may have violated the safety guidelines.

For example, a teacher should never ask you to meet them in person.
A teacher should not ask you for your contact information before you have booked a lesson with them. 
A teacher should not offer you lessons (even free lessons) outside of A Class For Me.

If you feel a teacher is violating safety guidelines, feel free to respond: "I believe this violates the safety guidelines." And don't forget to let us know.

Question 18

Should I pay my teacher directly?

Accepted Answer

You may not pay your instructor directly. You would not be protected by the safeguards A Class For Me has in place for you, such as our refund policy. The Terms and Conditions for students and teachers outline that payments for lessons must be made, in advance, through AClassForMe.com.

Question 19

How do I know when my teacher is available?

Accepted Answer

Simply check the class availability on the class listing.

Question 20

What if I need to stop taking lessons but still have paid lessons remaining?

Accepted Answer

If you need to stop taking lessons and still have paid lessons remaining, you can either:
Donate the lessons to a current student (simply email us)
Request a refund if lessons have been purchased within 60 days, and are not within 48 hours of taking place.

Question 21

How do I activate my account?

Accepted Answer

To activate and get started, simply click the button in your Welcome email to finish setting up your account. You will also need to agree to our Terms & Conditions and create a password.

Question 22

What should I do to be ready for my 1st lesson?

Accepted Answer

First, be sure to contact your teacher before your first lesson.

Then, be sure you have any practical items that you will need (a guitar, for example, if you signed up for guitar lessons).

Finally, you will want to make sure your equipment is ready. You will need a reliable, secure internet connection so there won't be any disruptions to your class. A headset and microphone can be really helpful. Your teacher may have a hard time hearing you if there is too much background noise .

And last, but not least, be sure to test both your microphone and camera before your first class! We recommend turning your camera and microphone on, on your device, and recording a short clip of yourself in advance so you can see whether your audio and video are working.

Question 23

Do I need to have my own instrument to take music lessons?

Accepted Answer

Yes. Since our teachers cannot provide instruments, you will need to have the instrument you are learning. If you have any questions about what you need, please contact your teacher before your first class, and he or she can tell you what you will need for the class.

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